Frequently Asked Questions
Aquatics Facility FAQ's
Swimming Lessons are available to the general public. Recreational and lap swim is only available to members and their guests. For more information on membership and guest passes, please see: killarneyfarms.org
Yes, depending on availability. Typically availability is Friday - Sunday between 10 am - 1 pm. For additional information on pool party rentals, please see: killarneyfarms.org
Use of the pool will be closed from 1:30 - 1:45 pm Monday through Thursday for all recreational swimmers. This is a mandatory bathroom/rest break. We do this to minimize risk for fecal incidents in the pool and to keep our water healthy. Its also a good time to reapply sunscreen!
Swimming Lesson FAQ's
Unfortunately, no there is not. Because the pool has been closed through the pandemic and will not reopen to the public until June 13th, which is also the first day of swimming lessons, we will not have a swim evaluation prior to enrollment into swim lessons. Each swimming level webpage indicates criteria needed to pass the class and the age brackets of each participant in each class. Please use your best judgment in selecting a class. If children are uncomfortable in the water and are non-swimmers, this is Parent/Tot, Preschool Level 1 or Level 1 Beginners depending on the Age of the Participant. For any questions at all regarding swimming lessons and placement, please reach out to us so we can help.
On the first day of swimming lessons, our Instructors will assess the level of each participant in their group. If in the event a child would benefit from being in another group, we may move children around so that they are in the correct group where they are benefitting the most out of the skills taught.
A couple of things to consider bringing would include: a towel, a change of clothes, sunscreen, goggles and water. Dive/Snorkel masks are now allowed for lessons. Goggles must only cover the child's eyes if they wish to use them during swim lessons.
Only approved bathing suits (non-cotton or containing any metallic parts) are allowed in our pools. The lifeguards have the ultimate decision on what is acceptable and what is not. Inflatable toys and arm floaties are not allowed.
Unfortunately, no. With back to back lessons and limited pool space, we cant allow children to remain in the pool once their lessons have been completed.
Yes, all participants of our swimming lessons must pass a level prior to beginning the next level. This is for safety reasons for the Instructor, your child and all participants within the group.
Please keep in mind that each group lesson is geared to assist all participants of similar swim capabilities and provide each one a safe and learning atmosphere. Our group lessons are geared to help participants better themselves in the water, whether it is being more comfortable and/or improving their swim strokes, while also teaching safe water practices. If an instructor sees a participant is not suited for the currently enrolled group lesson (comfortability in the water, swimming capabilities, age of participant, etc.) the instructor may move them to a higher or lower group lesson. The instructor has final say in which level and/or group the participant should go, all based on the skills and experience of each participant. If this is to occur, the instructor will inform Pool Manager.
You are responsible for being on time to all lessons. If the participant is late, the instructor(s) will not schedule a make-up lesson. The same goes for lessons that are missed entirely. Group lessons will always start at the designated lesson time unless weather interferes. Participants that are late may join their designated lesson, but will only be given up to the allotted time. If none of the participants arrive within 15 minutes after the start time for the lesson, the instructor has the right to cancel that lesson for the day. Lessons will not be made-up or refunded for tardiness or absence.
There are no make-up lessons available for group lessons. If a lesson occurs and it is running more than half the scheduled time but called short due to weather and/or other reasons, that lesson will count. If the lesson is canceled due to weather and/or other unforeseen circumstances and it was less than half the scheduled time, you will be credited back for the 1 missed lesson. No individual make-up lessons will be allowed. No make-up lessons will be provided to individual students who miss time due to illness. Our instructors are not allowed to conduct make-up swim lessons at home residences due to personal safety and liability concerns.
If an individual class has to be cancelled due to unforeseeable circumstances by the Killarney Farms, everything will be done to make up the class at a later date, but make-up lessons are not guaranteed. Please see our make-up lesson policy.
No refunds will be processed for unexcused absences during a session or once a session starts. This also includes lessons forfeited due to extreme tardiness. An excused absence is defined as: Severe illness with a doctor’s note provided or an untimely death in the family. A total refund can be assessed if a session is cancelled in its entirety by Killarney Farms Aquatic Center or a refund is requested prior to the start of the session. Cancellations must be made at least one week prior to the start of the session in order to allow other families to register for an otherwise filled spot. Once a session starts no refunds will be given. In the unfortunate event a student misses a substantial number of swim lessons (more than 50%) due to illness, the Pool Manager will need to review to determine what may be done. If you wish to cancel your swim lesson registration and you are doing so with more than 1 weeks notice of the start date, please send our office an email: email@example.com.
Swim lessons will be canceled in the event there is an inclement weather warning. An inclement weather warning is defined as: If lightning is observed or thunder is heard by any Aquatics staff member. It is raining so much that the bottom of the pool cannot be seen Be aware we will open if it rains, but if it is severe rain that we cannot see the bottom of the pool then the pool will be temporarily closed until the bottom can be seen. It is The Swimming Swan’s policy that all patrons must clear the pool and deck for any of these warnings. The weather will be observed for 30 minutes before further action is taken. If after 30 minutes, the weather has cleared, staff will resume operations and patrons will be allowed back into the pools. If the weather does not clear, Management will determine if the pool will be closed for the remainder of the day. Swim lessons will resume once the aquatics staff gives the OKAY. Every effort will be made to contact parents if it is suspected that your swim lesson will be canceled for the day.
We do our best to provide the optimal learning environment and experience for everyone taking our courses. If any participant has any condition and/or accommodation needed for any disability, please ensure to tell the front desk and/or management before/during your registration. We wish to ensure we are doing everything in our power to help you during swim lessons, but we need to be made aware beforehand to properly prepare. Any medical conditions that may affect the participant during the lesson should also be informed at registration and to the instructors to ensure the safety of all participants within the lesson.
Parents may not leave the pool deck during the swim lessons. They must be available to take a child to the bathroom if the child needs to go during a lesson as swim instructors and lifeguards cannot leave the other youth in order to take them. Parents are asked to stay in the picnic table area during swim lessons to ensure all children are engaged with the lesson. If an instructor asks you to be closer, that is fine but no parent can be on the edge of the pool once lessons start.
If you feel a swim instructor, lifeguard or other Swimming Swan staff member does not provide a sufficient level of customer service, please contact our Management Team at 844-The-Swan (844-843-7926) or Email: Melissa@theswimmingswan.com. If in the event you’d like to speak to the on-site pool manager, we ask that you find an appropriate time so that lessons and other aquatic programming are not interrupted. All participants and parent or guardians of participants will be given the opportunity to fill out an evaluation form at the completion of the session as well.
Red Cross Certification Courses FAQ's
1. Attend and Participate in all class sessions and activities 2. Demonstrate competency in all required skills. No goggles will be allowed 3. Pass the final skills scenario 4. You must complete all four practice-teaching assignments during the Lifeguard Instructor Course. 5. Successfully pass the written final exam with an 80% or better
Red Cross Certification Manuals:
- Lifeguard Certification & First Aid Title 22 Courses
- Water Safety Instructor (WSI) Certification
- Basic Water Safety Certification
- Safety Training for Swim Coaches Certification
- CPR Certifications
- Proof of Age
- Any Completed Blended Learning Online Coursework brought to first day of in-class session.
- Download Course Materials
- Bathing suit, towel, no bikinis allowed
- Pen or Pencil, paper for note taking
- CPR Mask if applicable to course
- Wear comfortable clothes; bring a light sweater in case of cooler weather
- Lunch or Lunch money if applicable
Refund Policy: There are no refunds once the course has been registered for and payment has been received. Payment in full from the entire group must be received prior to the date of class. Class Transfer: There are no class transfer options for on-site group training. If our trainers travel to you, every student whom has signed up for the course is expected to be in attendance. Cancelled Class: The Swimming Swan LLC., reserves the right to cancel any classes at any time. If a class is cancelled, a full refund will be given OR students will be given the option to transfer classes to another date with no additional fees. 48 Hour New Student Enrollment: No new students are allowed to enroll into a course within 48 hours of a course start date. There are no exceptions to this rule and the online coursework. must be completed prior to the first in-class session. No Visitors: Only registered students are allowed on the pool deck and/or in the classroom during class. All visitors must wait outside in the parking lot OR leave the premises until class is over for the day. Blended Learning Internet Requirements: Chrome is recommended when logging into the Blended Learning Course for your online course work. Do not use Internet Explorer. If you are using Safari or Firefox , you must go to your internet settings and turn off any popup blockers for the course to work correctly. You should use a laptop or desktop computer, we do not advise you use a cell phone to complete your online course work.